FAQs

Answers to Your Questions

We ship orders the next business day using leading Canadian couriers for fast, reliable delivery.

  • Delivery time: 5–14 business days depending on location and stock.

Free Pickup Options:

  • Retail Store: 2957 Dufferin St, Toronto, ON M6B 3T1
    Monday to Saturday, 10:00 AM – 6:00 PM
  • Warehouse: 80 Galaxy Blvd, Unit 17, Etobicoke, ON M9W 4Y8
    Monday to Saturday, 10:00 AM – 6:00 PM
    ⚠️ Please wait for an email confirmation that your order is ready before coming to pick it up.
  • Free shipping: Available in select areas for qualifying order values.
  • Note: Remote areas, heavy goods, and hazardous items may incur extra charges.

For urgent needs, curbside pickup can be arranged — please contact us for details.

Please note that certain medical and healthcare products cannot be returned due to safety and hygiene regulations.

All items must be new, unopened, and undamaged to be eligible for return.

Before sending back any product, please contact us at [email protected] for return authorization and instructions.

Yes, we accept most major health insurance providers. Please contact us or check our insurance partners list to confirm if your plan is accepted.

Our store is open Monday to Saturday, 10:00 a.m. – 6:00 p.m.

We are closed on Sundays.